Order & Payment
What are your payment options?
A:We accept payments from Paypal,Worldpay and Stripe.
PayPal accepts pay by Paypal.
Stripe accepts payments by ApplePay and credit cards (including VISA, MASTER, DISCOVER, AMEX, JCB, and DINER Club).
WorldPay accepts Visa, MasterCard, Visa Debit and MasterMoney.
How to order?
A:After you picked favorite items, then, please click 'Buy it now' and enter your personal information as required. Then, click 'Confirm & check out'. More details please click here.
To order custom size costume please click here
Do you accept mail order?
A:No. We do not accept mail order to make sure we can manage every due at the time.
I paid already, but the order status still showing 'waiting for payment', why?
A:Our billing department will check & confirm all orders & payments in weekdays (Monday to Friday) only, so if you made the order in weekends, please don't worry about it and just wait until Monday's order confirmation procedures.
What can I do if I supply the wrong information like size and mailing address?
A:It's terrible, right? We often start making your order within 2 days when we receive your payment. Once the project starts, the order can't change any more.
If you realize the information is wrong, please contact us as soon as possible. For the mailing address, please send us your order number, the new address to [email protected], our staff will update the information.
Shipping & Returns
What are your shipping costs?
A:We offer free shipping to Mainlan China; we will ship by Standard shipping automatically, which will take about 2-7 days for the package travel from our office to your mailing address.
Foreign customers need to pay for the international shipping fee, it is base on your location.
How long will it take for orders to arrive?
Normally we can ship out it in 2-7 days.
Also, it will take 2-7 days for the package travel from our office to your mailing address.
How about the delivery time?
A:All of our products include free shipping inside China. Estimated delivery time is between 2-7 days by Standard shipping automatically.
What does 'one-time shipping' means?
A:All shipping fee WonderKid charged is the shipping fee for one-time shipping only.
*If the order is separated into 2 packages (not customer responsibility), the second delivery method will be changed to Standard shipping automatically. Customers can pay extra shipping fee to upgrade their second delivery method.
*If the order have to be sent twice (responsibility is on customer side), then customer will need to pay the shipping fee for the second delivery.
I need to ship these to two different addresses. Can I combine them into one order to save on shipping?
A:Unfortunately, shipping is charged per package, so all orders going to a separate address must be placed separately and shipping must be charged for each one.
Returns & Refunds.
A:We ONLY start making products after received orders and full payments, so we do NOT accept return for refund nor return for exchange. We will offer refund only of products which are defected, or sent by mistake. All refund must be made within 14 days of receiving orders.
we will start making products for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.
Click 'Refund & Return Policy' for all details.
Why my package is delivered to the wrong address?
A:Please double confirm your shipping address left in WonderKid "Order Confirmation Page" is correct. We will ONLY send packages to the address left in our WonderKid Order Confirmation Page.
*WonderKid will NOT use other shipping addresses (including the shipping information left in CCNow's, WorldPay and Paypal order page), please make sure your mailing address in our Order Confirmation Page is correct after paid.
Can I get refund if the package is delivered to the wrong address?
A:1. WonderKid will ONLY able to proceed refund if we sent the package to the wrong shipping address (which means our package shipping address does not match the shipping address in WonderKid "Order Confirmation Page").
2. WonderKid will NOT able to proceed refund if we sent the package to the correct shipping address (which means our package shipping address match the shipping address in WonderKid "Order Confirmation Page").
How to check delivery status?
A:Once we ship your package, we will send you a delivery notification email (including tracking link & tracking number) directly; or, you can simply click 'Track Order' to check your order delivery status.
What is the refund & return procedure?
A:Please check the items you received, take few clear photos showing it, and visit our Support Center, choose category 'Return & Refund' and submit the ticket with your order number, item received and attached with those photos. Then, we will help you directly.
*If we sent wrong items (compare to the WonderKid order details) or defected items, we will responsible for it. If you order items, and found it doesn't fit you or you don't like them after received it, we are afraid we cannot issue refunds.
How to contact you?
A:Please feel free to contact us by submitting a ticket in our Support Center.
Why my ticket has no reply for 2 days?
A:During weekends, WonderKid billing department, legal department, shipping department are all services closed; but we will provide limited Customer Support for replying customers' tickets about general issues. n_n